Refund Policy

Effective date: 1 January 2025

1. Overview

This policy applies to fees paid for Page Ashfield hardware-wallet maintenance calendars, firmware sessions, balance snapshot reviews, seed-backup audits, and the Annual Wallet Maintenance Programme.

2. Cancellation by client

Single sessions: Cancel at least 48 hours before the scheduled start for a full refund of prepaid fees. Cancellations within 48 hours forfeit 50% of the session fee to cover reserved technician time.

Annual programme: Cancel before the first scheduled session of the contract year for a refund of fees paid minus a ₩50,000 administrative charge and any completed sessions. After the first session, the annual fee is non-refundable except as stated below.

3. Rescheduling

One free reschedule per session if requested 24 hours ahead. Additional reschedules within the same week may incur a ₩15,000 fee if technician capacity is constrained.

4. No-shows

Clients who miss an appointment without notice forfeit the full session fee. Programme clients receive one no-show forgiveness per year; subsequent no-shows are charged at the standard session rate.

5. Work already started

If a firmware session or snapshot review begins and you choose to stop mid-session, partial refunds are not available. Deliverables completed before stopping (e.g., partial snapshot) may still be invoiced at quoted rates.

6. Deposits

Annual programme deposits are refundable under Section 2 timelines. Deposits become non-refundable once calendar dates are confirmed and preparation materials are mailed to you.

7. Purchased materials

Metal backup plates or printed ledger binders ordered on your behalf are non-refundable once ordered. Defective materials are replaced at our cost if reported within 14 days of receipt.

8. Refunds by Page Ashfield

If we cancel a session or cannot deliver due to technician unavailability, you receive a full refund or credit toward a rescheduled date at your choice. Credits expire 12 months from issuance.

9. Processing time and method

Approved refunds are processed within 10 business days to the original payment method. Bank transfer refunds may require additional days depending on your institution.

10. Remote session technical failures

If a remote session cannot proceed due to our systems failing, we reschedule at no charge or refund prepaid fees. If failure is due to your connectivity or unprepared device, standard cancellation terms apply.

11. Exceptions

Nothing in this policy limits remedies available under mandatory Korean consumer protection law where applicable.

12. Contact for refund requests

Email hello@page-ashfield.click with your name, appointment date, and payment reference.
Phone: +82 62 0000 5364
Office 8, 65 Demo-ro, Gwangsan-gu, Gwangju 00000